wHAT Are ERP Users EXPECTing IN 2019?

We are now in 2019 and businesses all around the world are ​planning and budgeting for the new year. ERPs have traditionally been considered as an accounting system or a place to record data, however this is now evolving as vendors are extending their core ERP systems to drive your digital transformation and give you the competitive advantage you require to accelerate your business. We have compiled below a list of trends that ERP users are expecting to see in their software in 2019.

Security & Compliance
Security and privacy has been the talk of 2018, with the introduction of the GDPR and various issues reported last year, security is now a major concern to users around the world. Businesses would now want a system with vendors who keep up with the latest regulations in order to keep their data safe and compliant.

Accessibility
It is becoming more and more important for ERPs to be cloud compatible. Users want to run their software on mobile devices like phones or tablets or simply work remotely - whether it is to take orders at the clients' site, checking the stock levels away from the warehouse or processing a payment. A cloud solution saves you from the hassle of maintaining any hardware infrastructures (read our previous blog on the benefits of being on the cloud here).

User-friendly
Users want software to be simple and instinctive to use, with a user-friendly system, the business would require minimal training to get a user up to speed. Furthermore, features like document management or internal communications improve the collaborative

Easy to Scale
The solution chosen must provide the ability to scale up easily. New requirements come up all the time and it is imperative that the system can accommodate these changes in the future. This is both in terms pricing and ability to customise the solution for it to grow with your business.

AI & Automation
With the emergence of artificial intelligence technology in the market, users are expecting AI and automation features to be available in ERPs. AI is particularly useful during data entry to save time and also to avoid mistakes while keying in data while automation has been proven to help manufacturing and/or repair & maintenance companies with their workflows. As we are moving towards AI, ERPs are also adopting this technology to improve the usability.