MANAGE SERVICE AND REPAIR MAINTENANCE WITH EASE
In an increasingly service-based economy, customer after sales service is as crucial as the the initial sale. Companies selling equipment and tools with a working life measured in years rather than months many companies find that servicing these equipments can bring in another very profitable revenue stream. This stream needs to be managed closely and using simple sales orders to track service and repair jobs is just not enough any more. That's where SRM comes in.
The SRM module extends the functionalities of Sage 300 to record and track service jobs within your organisation. Integrating seamlessly to the Sage 300 platform, SRM boosts the performance of your workshop by simplifying the service entry and improves the accuracy and effectiveness of the technicians as all the data flows directly into Sage.
Manage your service jobs efficiently and accurately with SRM.
Add parts and consumables as the job is being done to ensure your inventory is up-to-date.
Handle warranties and contract pricing to generate quotes easily.
Attach images and record notes against jobs for recall and lookup.
Scheduling jobs by date, by tech or by location has never been easier.
Use predefined damage codes and repair codes to speed up entry and minimise mistakes.
Fully web based and all seamlessly integrated to Sage 300 with all your data in a central location.
Record labour times against technicians on the job to derive real profitability.
Track serial numbers and see the full history of repairs and services.
Perform assessments and QA checks to ensure the quality of your service.
Record customer repair credits and maintain the full history of their service.
Define preset workflows based on the category of your service item for ease of use.