Service and repairs done with the right tools
In an increasingly service-based economy, customer after sales service is as crucial as the the initial sale. Companies selling equipment and tools with a working life measured in years rather than months many companies find that servicing these equipments can bring in another very profitable revenue stream. This stream needs to be managed closely and using simple sales orders to track service and repair jobs is just not enough any more. That's where SRM comes in.
SRM is targeted to the customer running a service department from 1 to 100 service techs providing service, warranty and repair facilities for equipment, especially when the equipment is serialised and high value. SRM is built using web screens and can be used locally or through tablets on the field. It focuses on ensuring a complete capture of all service related information with simple workflows capturing materials, labour, images and more in order to provide much greater efficiencies in the service department. SRM helps keep service history and offers a series of invaluable tools to help technicians deal with sophisticated equipment especially where the items are expensive and require a mandated QA process to ensure safety.